Client Services
Customer Care
Everything you need to know about shopping with RANGE. For anything else, our team is always close at hand.
We offer complimentary shipping worldwide on every order. Pieces are dispatched from our atelier within 2–3 business days.
- — Europe: 2–4 business days
- — United Kingdom & US: 3–6 business days
- — Rest of world: 5–9 business days
You will receive tracking details by email as soon as your order ships.
We accept returns and exchanges within 30 days of delivery, on unworn items in their original condition with tags attached.
To begin a return, contact client services with your order reference. Refunds are issued to the original payment method once your return is received and inspected.
Fine materials reward considered care. Always follow the care instructions on each garment's label.
- — Cashmere & knitwear: hand wash cool, dry flat, fold to store.
- — Tailoring & wool: dry clean sparingly; steam between wears.
- — Leather: keep dry, condition occasionally, store in the dust bag.
Measurements in centimetres. If you are between sizes, we recommend sizing up.
| Size | Chest | Waist |
|---|---|---|
| XS | 86–89 | 71–74 |
| S | 90–94 | 75–79 |
| M | 95–99 | 80–84 |
| L | 100–104 | 85–89 |
| XL | 105–110 | 90–95 |
Do you offer made-to-order pieces?
Selected styles can be made to order. Contact our client services team and we will be delighted to assist.
How should I store my garments?
Fold knitwear rather than hanging it, and store tailoring on shaped hangers in a breathable garment bag.
Can I amend or cancel my order?
Orders can be amended within 2 hours of placement. Please contact us as soon as possible and we will do our best to help.
Still have a question?
Our client services team is available Monday to Saturday, 9am–7pm CET.
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